Lisa A. Varrato
Chief Client Experience Officer
As a member of the executive leadership team, Lisa Varrato focuses on building, growing, and nurturing relationships with customers as soon as they become our client partners. Ms. Varrato oversees key internal divisions that interact with our client partners on a day-to-day basis, including account management, clinical products/services development, formulary administrative services, and our rebate optimization teams. Her division translates client needs into strategic direction by coordinating across the enterprise to meet or exceed clients’ expectations. She has a wealth of knowledge and proven success on partnering with our clients to accomplish common goals.
Ms. Varrato most recently held the position of Senior Vice President, Trade Relations, and focused on maximizing MedImpact’s corporate rebate positioning. She developed and managed the rebate strategy and oversight of our rebate vendor management activities in alignment with our customer goals. She and her team worked closely with sales and account management and clinical leaders to develop and implement market competitive rebate initiatives that best suit the needs of our customers.
As the prior Senior Vice President of Account Management, Ms. Varrato and her team have ensured overall satisfaction, retention, and growth of our customers, since 2017. She has a proven track record of helping the organization achieve improved client satisfaction by driving flexible solutions to optimize customer experience and assists customers with their business and financial objectives through their partnership with MedImpact.
Ms. Varrato has been instrumental in leading our account teams in various roles to ensure overall client success through organizational support while obtaining retention and growth objectives since 2006. She has over 31 years of healthcare industry expertise in pharmacy benefit management, with areas of focus including rebates, sales and account management, government programs, and operations.
Ms. Varrato is a proud military veteran.
